Terms and Conditions 1Red Casino

Welcome to 1Red Casino (1redcasinouk.uk), operated by Bets Entertainment N.V. under Curacao licence OGL/2024/1178/0479. These Terms and Conditions ('Terms') constitute a legally binding agreement between you ('the Player', 'you', 'your') and Bets Entertainment N.V. ('we', 'us', 'our', '1Red Casino'). By registering an account, depositing funds, or using any of our services, you confirm that you have read, understood and agreed to be bound by these Terms in their entirety. We strongly encourage you to read this document carefully before using our platform. If you do not agree with any provision herein, you must refrain from using our services. These Terms were last updated on 13 March 2026 and supersede all previous versions.

1. Eligibility and General Requirements

To use the services offered by 1Red Casino, you must satisfy all of the following eligibility criteria. Failure to meet any of these requirements constitutes a breach of these Terms and may result in account suspension or termination. Age Requirement: You must be at least 18 years of age, or the minimum legal gambling age in your jurisdiction, whichever is higher. We reserve the right to request proof of age at any time. Acceptable documents include a valid passport, driving licence or national identity card. If we are unable to verify your age, your account will be suspended and any pending withdrawals will be withheld until verification is completed satisfactorily. Jurisdictional Restrictions: You must not be located in, or a resident of, any jurisdiction where online gambling is prohibited or restricted by law. It is your sole responsibility to ensure that your use of our services complies with the laws applicable in your jurisdiction. We do not provide legal advice and cannot be held liable for any legal consequences arising from your use of our platform in a restricted territory. Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons who have been declared legally incapacitated, or who are subject to any form of legal guardianship that restricts their ability to gamble, are not permitted to use our services. Single Account Policy: Each player is permitted to hold only one active account with 1Red Casino. Creating multiple accounts is strictly prohibited and constitutes a material breach of these Terms. We employ advanced fraud detection systems to identify duplicate accounts. Where multiple accounts are detected, we reserve the right to close all duplicate accounts, void any bonuses or winnings associated with those accounts, and return only the original deposit amount, minus any funds already withdrawn. Accurate Information: All information provided during registration must be truthful, accurate and complete. You must promptly update your account details if any of your personal information changes. Providing false or misleading information is grounds for immediate account termination. Personal Use Only: Your account is for your personal, non-commercial use only. You may not allow any third party to access or use your account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

2. Account Registration and Verification

When you register an account with 1Red Casino, you will be required to provide certain personal information, including but not limited to your full legal name, date of birth, residential address, email address and telephone number. This information is necessary for us to comply with our regulatory obligations and to provide you with a safe gaming environment. Know Your Customer (KYC) Verification: In accordance with anti-money laundering regulations and our licensing conditions, we are required to verify the identity of our players. You may be asked to provide verification documents at any time, including but not limited to: a government-issued photo ID (passport, driving licence or national identity card), proof of address dated within the last three months (utility bill, bank statement or official government correspondence), proof of payment method (screenshot of e-wallet, photo of credit/debit card showing the first six and last four digits only), and proof of source of funds where required. We aim to complete verification within 48 hours of receiving all required documents. However, in complex cases or during periods of high volume, this process may take longer. You will be notified by email of the outcome of your verification. Account Security: You are responsible for maintaining the security of your account. We recommend using a strong, unique password and enabling two-factor authentication where available. You must notify us immediately at support@1redcasinouk.uk if you suspect any unauthorised access to your account. We shall not be liable for any losses arising from unauthorised use of your account where you have failed to maintain adequate security measures. Account Dormancy: If your account remains inactive for a period of twelve (12) consecutive months, it will be classified as dormant. We will attempt to contact you via your registered email address before applying any dormancy charges. A monthly administration fee of GBP 5.00 may be applied to dormant accounts until the balance reaches zero, at which point the account will be closed.

3. Deposits and Payment Methods

1Red Casino offers a variety of secure payment methods for depositing funds into your account. All transactions are processed in British Pounds (GBP). The minimum deposit amount is GBP 10.00 unless otherwise stated for a specific payment method or promotional offer. Accepted Payment Methods: We accept deposits via major credit and debit cards (Visa, Mastercard), e-wallets (Skrill, Neteller, ecoPayz), prepaid cards (Paysafecard), bank transfers and selected cryptocurrency options. The availability of specific payment methods may vary depending on your location and may be subject to change without prior notice. Processing Times: Deposits made via credit/debit cards and e-wallets are generally processed instantly. Bank transfers may take between 1 and 5 business days to clear. Cryptocurrency deposits are credited upon the required number of network confirmations. Deposit Limits: We impose daily, weekly and monthly deposit limits to promote responsible gambling. Default limits are set at GBP 5,000 per day, GBP 15,000 per week and GBP 30,000 per month. You may request a reduction of these limits at any time through your account settings or by contacting our support team. Requests to increase deposit limits are subject to review and may require additional verification. Failed Deposits: If a deposit fails or is reversed by your payment provider, the corresponding amount will be deducted from your account balance. If this results in a negative balance, you will be required to make a deposit to bring your balance to zero before you can continue using our services. No Third-Party Payments: We do not accept deposits from payment methods that are not registered in your name. All deposits must originate from an account or payment instrument that you personally own. Third-party deposits will be returned to the originating account and may result in account suspension.

4. Withdrawals and Payout Procedures

We are committed to processing your withdrawal requests as quickly and efficiently as possible. All withdrawal requests are subject to the verification and security checks described in these Terms. Minimum and Maximum Withdrawals: The minimum withdrawal amount is GBP 20.00. The standard maximum withdrawal limit is GBP 10,000 per transaction, GBP 20,000 per week and GBP 50,000 per month. VIP players may be eligible for higher withdrawal limits as determined at our sole discretion. Progressive jackpot winnings may be paid in instalments if the amount exceeds the standard monthly limit. Processing Times: Withdrawal requests are subject to an internal processing period of up to 24 hours for verification purposes. Following approval, the transfer time depends on your chosen payment method: e-wallets are typically completed within 0-24 hours, credit/debit cards within 1-5 business days, and bank transfers within 3-7 business days. Withdrawal Method: Withdrawals must be made using the same method used for depositing, up to the amount deposited via that method. Any remaining balance may be withdrawn via bank transfer or an alternative method approved by our finance department. This policy exists to prevent money laundering and to comply with our regulatory obligations. Pending Period: All withdrawal requests are subject to a pending period of up to 24 hours during which you may reverse the withdrawal and return the funds to your playable balance. After the pending period has elapsed, the withdrawal will be processed and cannot be reversed. Verification Before Withdrawal: We reserve the right to request additional verification documents before processing any withdrawal request, particularly for first-time withdrawals, large withdrawals, or where suspicious activity has been detected. Withdrawal requests will remain pending until all requested verification has been satisfactorily completed.

5. Bonus Terms and Promotional Offers

From time to time, 1Red Casino may offer bonuses, free spins, cashback and other promotional incentives to our players. All bonuses and promotions are subject to the specific terms and conditions published alongside the offer, as well as the general bonus terms set out in this section. Eligibility: Unless otherwise stated, bonuses and promotions are available to players who hold a verified account and have made at least one successful deposit. We reserve the right to exclude players from specific promotions at our sole discretion. Bonus Activation: Some bonuses are credited automatically upon qualifying deposit, while others require the entry of a bonus code or opt-in through your account settings. It is your responsibility to ensure you meet all activation requirements before making a deposit. Bonuses cannot be applied retroactively. One Bonus Per Household: Unless explicitly stated otherwise, each promotional offer is limited to one per player, per household, per IP address, per device and per payment method. We reserve the right to void bonuses and associated winnings where we determine that the same promotion has been claimed multiple times by the same individual or group of individuals. Bonus Abuse: We have a zero-tolerance policy towards bonus abuse. Bonus abuse includes, but is not limited to: opening multiple accounts to claim the same bonus, using irregular playing patterns designed to circumvent wagering requirements (such as low-risk roulette betting or opposing bets), and colluding with other players. Where bonus abuse is detected, we reserve the right to void all bonuses and winnings, close the offending account(s), and withhold any remaining balance.

6. Wagering Requirements and Bonus Conditions

Most bonuses offered by 1Red Casino are subject to wagering requirements. A wagering requirement specifies the number of times the bonus amount (or the bonus plus the deposit, depending on the offer) must be wagered before any winnings derived from the bonus can be withdrawn. Standard Wagering: Unless otherwise specified in the individual promotion terms, the standard wagering requirement is 35 times (35x) the bonus amount. For example, if you receive a GBP 100.00 bonus with a 35x wagering requirement, you must place wagers totalling GBP 3,500.00 before you can withdraw any bonus-derived winnings. Game Contributions: Different game categories contribute different percentages towards fulfilling wagering requirements. Slots typically contribute 100%, table games (such as blackjack and roulette) typically contribute 10%, video poker contributes 10%, and live dealer games typically contribute 10%. Some games may be excluded entirely from wagering contribution. The specific contribution rates for each promotion are published in the relevant promotional terms. Maximum Bet While Wagering: While you have an active bonus with pending wagering requirements, the maximum permitted bet is GBP 5.00 per spin or game round, or 10% of the bonus amount, whichever is lower. Bets exceeding this limit may result in the bonus and all associated winnings being voided. Time Limits: Bonuses must be wagered within the time period specified in the promotional terms. The standard time limit is 30 days from the date the bonus is credited. Any unwagered bonus and associated winnings will be forfeited upon expiry of the time limit. Maximum Win from Bonus: Unless otherwise stated, the maximum amount that can be won from a bonus is 10 times the bonus amount, up to a maximum of GBP 5,000. Any winnings exceeding this cap will be removed from your account upon withdrawal request.

7. Responsible Gaming

At 1Red Casino, we are fully committed to promoting responsible gambling and providing a safe, enjoyable gaming environment for all of our players. We recognise that, for a small number of individuals, gambling can become problematic, and we have implemented a comprehensive suite of tools and resources to help you stay in control. Self-Assessment: If you are concerned about your gambling behaviour, we encourage you to honestly assess your habits. Warning signs may include spending more money or time gambling than you can afford, chasing losses, borrowing money to gamble, neglecting responsibilities or relationships due to gambling, or feeling anxious or irritated when not gambling. Account Controls: We offer a range of tools that allow you to manage your gambling activity, including deposit limits (daily, weekly, monthly), loss limits, session time limits, cooling-off periods (24 hours, 7 days, 30 days) and self-exclusion (6 months, 1 year, 5 years, permanent). These tools are available in your account settings and can also be activated by contacting our support team at support@1redcasinouk.uk. Self-Exclusion: If you wish to take a break from gambling, you can self-exclude from 1Red Casino for a period of your choosing. During the self-exclusion period, your account will be closed, you will not receive any marketing communications from us, and you will not be able to open a new account. We also strongly recommend registering with GAMSTOP (gamstop.co.uk) for a comprehensive self-exclusion from all licensed UK gambling operators. Support Organisations: If you or someone you know is affected by problem gambling, the following organisations offer free, confidential support: BeGambleAware (begambleaware.org), GamCare (gamcare.org.uk, helpline: 0808 8020 133), and Gambling Therapy (gamblingtherapy.org). Underage Gambling Prevention: We take the prevention of underage gambling extremely seriously. It is illegal for anyone under the age of 18 to gamble. We verify the age of all players during the registration process and reserve the right to request additional proof of age at any time. If we discover that an underage person has gained access to our services, the account will be immediately closed and all funds will be returned, less any winnings which will be voided.

8. Prohibited Activities and Fair Play

By using our services, you agree not to engage in any of the following prohibited activities. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension or termination, forfeiture of account balance and winnings, and referral to the appropriate authorities. Fraud and Dishonesty: You must not use our services for any fraudulent, deceptive or dishonest purpose. This includes, without limitation: providing false or misleading information during registration or verification, using stolen or unauthorised payment methods, engaging in money laundering or the proceeds of crime, manipulating or attempting to manipulate game outcomes, and exploiting software bugs or technical errors. Collusion: You must not collude with any other player or third party to gain an unfair advantage. Collusion includes, but is not limited to, sharing information about your hand or game state with another player, coordinating betting patterns, and chip dumping in poker or similar games. Use of Software: The use of automated software, bots, scripts or any other mechanical or electronic means to interact with our platform is strictly prohibited. You must not use any data mining, scraping or extraction tools on our platform. System Integrity: You must not attempt to gain unauthorised access to our systems, introduce malicious software, interfere with the proper functioning of our platform, or overload our infrastructure through denial-of-service attacks or similar activities. Fair Use: We reserve the right to limit, restrict or terminate access to our services if we determine, at our sole discretion, that a player is engaging in professional or systematic gambling activity that is inconsistent with recreational use. This includes, but is not limited to, arbitrage betting, syndicate play, and the systematic exploitation of promotional offers across multiple gambling platforms.

9. Dispute Resolution and Complaints

We are committed to resolving any disputes or complaints fairly and promptly. If you have a complaint about any aspect of our services, we encourage you to follow the procedure outlined below. Step 1 - Contact Customer Support: In the first instance, please contact our customer support team at support@1redcasinouk.uk with a clear description of your complaint, including any relevant transaction IDs, dates and screenshots. Our support team will acknowledge your complaint within 24 hours and aim to resolve it within 72 hours. Step 2 - Escalation to Management: If you are not satisfied with the response from our customer support team, you may request that your complaint be escalated to our complaints manager. The complaints manager will conduct a thorough review of your case and provide a final response within 14 days. Step 3 - Alternative Dispute Resolution (ADR): If your complaint remains unresolved after completing steps 1 and 2, you may refer your complaint to an independent Alternative Dispute Resolution (ADR) service. We work with accredited ADR providers to ensure fair and impartial resolution of disputes. Details of our current ADR provider will be provided upon request. Regulatory Complaint: You also have the right to submit a complaint directly to our licensing authority. Contact details for the Curacao Gaming Authority are available on their official website. Time Limits: We encourage you to raise any complaints as soon as possible. Complaints relating to specific transactions must be submitted within 90 days of the transaction in question. We reserve the right to decline complaints submitted outside this time limit.

10. Intellectual Property

All content, materials, software, graphics, text, images, logos, trademarks, trade names, designs, sounds and other intellectual property displayed on or forming part of the 1Red Casino platform ('Content') are owned by, or licensed to, Bets Entertainment N.V. and are protected by applicable copyright, trademark and other intellectual property laws. Limited Licence: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our platform for your personal, non-commercial entertainment purposes. This licence does not include any right to: reproduce, distribute, publicly display, publicly perform, or create derivative works from our Content; use our trademarks, trade names or logos without our prior written consent; reverse-engineer, decompile or disassemble any software forming part of our platform; or remove, alter or obscure any copyright, trademark or other proprietary notices. User Content: If you submit any content to our platform (such as chat messages, forum posts or reviews), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, adapt, publish, translate, distribute and display such content in any media. You represent and warrant that you own or have the necessary rights to submit such content and that it does not infringe the intellectual property rights of any third party. DMCA and Copyright Complaints: If you believe that any content on our platform infringes your copyright or other intellectual property rights, please contact us at support@1redcasinouk.uk with details of the alleged infringement. We will investigate all valid complaints and take appropriate action.

11. Limitation of Liability and Disclaimers

To the maximum extent permitted by applicable law, 1Red Casino, its parent company Bets Entertainment N.V., and their respective directors, officers, employees, agents and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, punitive or exemplary damages arising from or in connection with your use of, or inability to use, our services. Service Availability: We strive to maintain uninterrupted access to our platform. However, we do not guarantee that our services will be available at all times or free from errors, bugs or interruptions. We shall not be liable for any losses arising from technical failures, server downtime, internet connectivity issues or force majeure events. Game Outcomes: All games offered on our platform utilise certified Random Number Generators (RNGs) to ensure fair and random outcomes. In the event of a discrepancy between the game result displayed on your screen and the result recorded on our server, the server record shall prevail. We shall not be liable for any losses arising from such discrepancies. Third-Party Services: Our platform may contain links to third-party websites or services. We are not responsible for the content, accuracy, privacy practices or availability of such third-party services, and your use of them is at your own risk. Tax Liability: You are solely responsible for determining whether your gambling winnings are subject to taxation in your jurisdiction and for reporting and paying any applicable taxes. We do not provide tax advice and shall not be liable for any tax obligations arising from your use of our services. Maximum Liability: In any event, our total aggregate liability to you for all claims arising from or in connection with these Terms or your use of our services shall not exceed the total amount deposited by you into your account during the twelve (12) month period immediately preceding the event giving rise to the claim.

12. Amendments, Termination and Governing Law

Amendments: We reserve the right to amend, modify or update these Terms at any time. Material changes will be notified to you via email and/or a prominent notice on our platform at least 14 days before they take effect. Your continued use of our services after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using our services and close your account. Termination by Player: You may close your account at any time by contacting our support team at support@1redcasinouk.uk or through your account settings. Upon closure, any remaining balance (subject to verification and these Terms) will be returned to you via your most recent deposit method. Account closure does not affect any rights or obligations that accrued prior to closure. Termination by 1Red Casino: We reserve the right to suspend, restrict or terminate your account at any time and for any reason, including but not limited to: breach of these Terms, suspected fraud or illegal activity, failure to complete verification, extended inactivity, or at the request of a regulatory authority. Where we terminate your account for reasons other than breach of these Terms, we will return any remaining balance to you, minus any amounts owed to us. Effect of Termination: Upon termination, all licences and rights granted to you under these Terms will immediately cease. Sections relating to intellectual property, limitation of liability, dispute resolution and governing law shall survive termination. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Curacao. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Curacao, without prejudice to your right to seek resolution through ADR or the relevant regulatory authority. Severability: If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect. Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy and any specific promotional terms, constitute the entire agreement between you and 1Red Casino in relation to your use of our services. They supersede all prior agreements, representations, warranties and understandings, whether written or oral. Contact Us: If you have any questions about these Terms, please do not hesitate to contact us at support@1redcasinouk.uk. Our customer support team is available 24/7 to assist you.